Oluwatosin Balogun
Application/IT Support Specialist
Driving efficiency, reliability, and digital transformation across enterprise environments.
Driving efficiency, reliability, and digital transformation across enterprise environments.
An IT Support Officer with 2+ years of experience in enterprise environments, specializing in Microsoft 365, Google Workspace, and application support. Proven record of resolving 50+ technical tickets weekly, managing 200+ user accounts, and leading training programs that increased tool adoption by 40%. Skilled in endpoint security (Sophos, Bitdefender, Microsoft Defender), compliance reporting with Microsoft Purview, and access/change management. Adept at LAN/WAN troubleshooting, backup/recovery strategies, and workflow optimization. Awarded Best Female Staff of the Year (2024) for outstanding IT service delivery..
Award: Recognized as Best Female Staff of the Year (2024) for outstanding IT service delivery
2018 – 2020
Higher National Diploma In Computer Science, CGPA 3.24
2014 – 2016
Ordinary National Diploma In Computer Science
Quick diagnosis and resolution of hardware, software, and network issues.
Hands-on experience with IES (Enterprise Solution Systems), Microsoft 365, Google Workspace.
Identifying inefficiencies and implementing digital solutions.
Translating technical details into user-friendly explanations.
Skilled with endpoint protection, access control, and compliance.
User manuals, process guides, and knowledge base creation.
Improving digital tool usage across departments.
Hardware, Software, Network
Jira, Spicework, Helpdesk, Zendesk
Teams, Zoom, Webex, Meet
Sophos, Defender, Bilderfender
Attendance machine was faulty; HR couldn't generate reliable staff attendance records.
Requested replacement, supervised installation, configured cloud connectivity & database integration.
HR now downloads accurate attendance reports instantly; improved time management and record accuracy.
Underwriting staff had to perform full reversals for minor errors, slowing down operations.
Analyzed workflow, coordinated with technical team/vendor, enabled policy adjustment functionality.
Reduced reversal cases drastically; improved efficiency and reduced processing time.
HR was using manual, paper-based processes for appraisal, succession, and staff confirmation.
Implemented digital modules for appraisal, succession planning, and confirmation of appointments.
Eliminated paperwork, improved transparency, enabled digital tracking of performance and confirmations.
Developed a fully responsive product detail page as part of an e-commerce user interface. The implementation features a structured layout for displaying product information, high-quality images, pricing, and an interactive “Add to Cart” component.
• Built with semantic HTML and modular CSS for maintainability.
• Integrated responsive design patterns optimized for mobile and desktop.
E-Commerce Website URLHTML AND CSS.
Developed a functional blogging platform that enables users to create, edit, manage, and publish blog posts. The system incorporates interactive UI components built with HTML, CSS, and supports efficient data handling through an integrated database layer for storing and retrieving posts.
• Designed and implemented a dynamic content editor with formatting capabilities.
• Built CRUD (Create, Read, Update, Delete) operations for blog posts.
• Applied modular and scalable front-end architecture using semantic HTML and component-based CSS
• Created an intuitive dashboard interface for managing posts and drafting new content.
HTML AND CSS.
"A reliable and knowledgeable support specialist who always puts the customer first."
"Proactive, technically skilled, and an excellent communicator. An asset to any IT team."
Lagos, Nigeria